1. Introduction
Alza.hu Kft. respects the privacy of individuals and is committed to handling personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and relevant Hungarian data protection requirements.
This Privacy Policy explains how Alza.hu Kft. collects, uses, stores, and manages personal information when customers visit our website, submit service enquiries, make reservation payments, or communicate with us regarding plumbing repair and maintenance services.
By using our website and submitting information through our enquiry forms, you acknowledge that your personal information will be processed as described in this Privacy Policy.
2. Data Controller Information
The data controller responsible for processing personal information collected through this website is:
Company Name: Alza.hu Kft.
Address: Budapest, Róbert Károly körút 54-58, 1134 Hungary
Email: repair@alzahukft.com
Phone: +36 17011111
Alza.hu Kft. determines the purposes and methods of processing personal information collected through this website.
3. Information We Collect
When you use our website or contact us regarding plumbing services, we may collect the following information:
Full name;
Email address;
Telephone number;
Service location information provided by the customer;
Details regarding the requested plumbing service;
Communication records between the customer and Alza.hu Kft.;
Payment-related information required for processing reservation payments.
We only collect information that is relevant to handling customer enquiries, arranging services, processing payments, and maintaining business records.
4. How We Use Personal Information
Personal information may be used for the following purposes:
Processing service enquiries submitted through our website;
Communicating with customers regarding requested plumbing services;
Reviewing service requirements and discussing possible arrangements;
Confirming service appointments;
Processing reservation payments;
Managing customer communications;
Maintaining records required for business operations and legal obligations.
The amount displayed on our website represents a service reservation deposit used to begin the enquiry and appointment process. After receiving a request, Alza.hu Kft. communicates with the customer regarding service details, possible arrangements, and pricing information before the service appointment is confirmed.
5. Payment Processing
For reservation payments made through our website, payment processing services are provided by:
Stripe processes payment information in accordance with its own privacy practices and applicable payment regulations.
Alza.hu Kft. does not directly store complete payment card information. Payment-related information is handled by Stripe for the purpose of processing authorised transactions and supporting payment operations.
Customers can review Stripe’s privacy information through Stripe’s official website.
6. Legal Basis for Processing Personal Information
Alza.hu Kft. processes personal information based on applicable legal grounds under GDPR, including:
Processing necessary for responding to customer service requests;
Processing necessary for entering into or managing service arrangements;
Compliance with legal and accounting obligations;
Legitimate interests related to operating and managing our services.
Where required by applicable law, customer consent may also be obtained for specific processing activities.
7. Data Storage and Retention
Alza.hu Kft. retains personal information only for the period necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal requirements.
Customer enquiry records, service communications, payment records, and related business documents may be retained for accounting, tax, contractual, and legal purposes.
In general:
Service enquiry information may be retained for up to 3 years after the last communication;
Contractual and transaction-related records may be retained for up to 8 years where required by Hungarian accounting and tax obligations;
Information processed for customer communication purposes will be reviewed periodically and deleted when no longer required.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
8. Data Sharing
Alza.hu Kft. may share personal information only where necessary for legitimate business purposes or legal requirements.
Information may be shared with:
Payment processing providers such as Stripe for authorised payment processing;
Service-related partners where necessary to arrange requested services;
Professional advisers or authorities where required under applicable laws.
Alza.hu Kft. does not sell customer personal information.
9. International Data Transfers
Some service providers used for website operation, communication, or payment processing may process information outside Hungary or the European Economic Area.
Where personal information is transferred internationally, appropriate safeguards are applied in accordance with applicable data protection requirements.
10. Customer Rights Under GDPR
Under applicable data protection laws, customers may have the right to:
Request access to their personal information;
Request correction of inaccurate information;
Request deletion of information where applicable;
Request restriction of certain processing activities;
Object to certain types of processing;
Request information regarding personal data handling.
To exercise these rights, customers may contact:
Email:
repair@alzahukft.com
Requests will be handled in accordance with applicable Hungarian and European data protection requirements.
11. Cookies and Website Data
Our website may use cookies and similar technologies to support website functionality, improve user experience, and understand website usage.
Customers may manage cookie preferences through their browser settings. Certain website functions may depend on cookie availability.
12. Data Security Management
Alza.hu Kft. applies appropriate organisational and administrative measures to manage personal information and reduce the risk of unauthorised access, misuse, or improper disclosure.
Access to customer information is limited to situations where processing is necessary for business operations, service communication, or legal obligations.
13. Updates to This Privacy Policy
Alza.hu Kft. may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website operations.
