1. Introduction
This Cancellation and Refund Policy explains the conditions regarding cancellation requests and refund arrangements for services provided by:
Company: Alza.hu Kft.
Address: Budapest, Róbert Károly körút 54-58, 1134 Hungary
Phone: +36 17011111
Email: repair@alzahukft.com
This policy applies to customers who submit service requests and make reservation payments through our website for plumbing repair and maintenance services.
2. Service Reservation Deposit
The amount paid through our website represents a service reservation deposit used to begin the service enquiry and appointment process.
After receiving the reservation payment, Alza.hu Kft. will communicate with the customer regarding:
Requested service details;
Possible service arrangements;
Pricing information;
Appointment scheduling.
The final service arrangement is confirmed after communication between the customer and Alza.hu Kft.
The reservation deposit is not a direct purchase of a fixed service package. It initiates the process required to discuss and arrange the requested plumbing service.
3. Accepted Payment Methods
Customers may complete reservation payments using the following payment methods:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Supported electronic wallets.
Available payment methods may vary depending on the customer’s location, payment provider, and device settings.
4. Cancellation Request Period
Customers may request cancellation of their service reservation before the service appointment has been confirmed.
Cancellation requests should be submitted as soon as possible by contacting:
Email:
repair@alzahukft.com
Customers should include:
Full name;
Contact information;
Reservation details;
Reason for the cancellation request.
Alza.hu Kft. will review cancellation requests and respond within 3 business days.
5. Cancellation After Appointment Confirmation
Once a service appointment has been confirmed, customers who need to cancel or reschedule should contact Alza.hu Kft. promptly.
Cancellation requests received after appointment confirmation will be reviewed according to:
The stage of service preparation;
The communication history between both parties;
The applicable consumer protection requirements.
Any applicable refund arrangements will be handled according to this policy and relevant legal requirements.
6. Refund Eligibility
A refund request may be considered where:
The customer cancels the service request before relevant service arrangements have been confirmed;
The requested refund meets the conditions of applicable laws and this policy;
No completed service activity or agreed service arrangement has taken place.
Refund decisions are based on the circumstances of each individual service request.
7. Refund Processing Time
If a refund is approved, Alza.hu Kft. will process the refund within 5 business days after confirmation of the approved refund request.
The time required for the refunded amount to appear in the customer’s account may vary depending on:
The customer’s bank;
The payment method selected;
The processing time of the relevant financial institution.
8. Non-Refundable Circumstances
A refund may not apply where:
The customer has provided incorrect or incomplete service information affecting the appointment arrangement;
The customer is unavailable at the agreed service location and appointment time;
The service appointment has already been completed;
The requested cancellation does not meet applicable legal requirements.
These conditions do not affect mandatory consumer rights provided under Hungarian and European consumer protection laws.
9. Appointment Changes
Customers who need to change an appointment should contact Alza.hu Kft. as soon as possible.
We will communicate with customers regarding possible alternative arrangements based on service availability and the confirmed service information.
10. Customer Communication
Alza.hu Kft. aims to maintain clear communication throughout the service enquiry process.
Customers will receive relevant information regarding:
Service requests;
Appointment arrangements;
Pricing information;
Cancellation and refund matters.
All service arrangements are handled according to applicable Hungarian laws and relevant European consumer protection requirements.
